Well today… I pretty much did nothing at work for the third day running, seriously it’s become so quiet at the moment and that’s with three members of staff off! Today I pretty much stalked WordPress the whole time I was at work, did random bits of data admin, took a few calls here and there, logged the odd e-mail, that was about it.
I didn’t even take a call until an hour and a half into being there! So quiet! I tried my hand at helping some people on the WordPress forums that had problems but only the basic ones as I pretty much no nothing, how users like “auxclass” and “TimeThief” do it on a daily basis I’ll never know, sometimes I wished that these people would just figure it out for themselves, it’s not difficult, “How Do I Remove Posts”. Go away.
Anyway, they’re just a fraction in a large party of people I enjoy talking to and sharing our stories with.
The one thing I did do today was have my “Six Week Review” meeting at work, crikey had it been six weeks at my new job? How time flies, didn’t seem that long ago when I was doing nothing for A1 Comms, but that was back in April now! My time has certainly been thieved!
I’ve gotten pretty pally with my manager, everyone else seems to moan about her and ignore her but at the end of the day, she’s the reason why you’re here. People ask me why am I pally with my manager, well, let’s take the past years managers before arriving here shall we?
SkiBound – Hotel Belle Aurore in Alpe D’Huez, France, my manager was some 21 year old that barely started shaving, ordering me around like I’m one of the young cronies around, giving me a disciplinary on CHRISTMAS DAY for fighting one of my roommates, a fight he had started. Unlucky for him I became friends with the Area Manager and got him a disciplinary for payment.
Dixons Stores Group – My manager constantly moaned about my stats when I was on the phones, schedule adherence which is basically going on your breaks on time, well sorry Steve, but I’m hardly going to tell a customer, “Sorry mate, I’m going to have to fob you off now because it’s my lunch” you daft twat. He then fired me because after 15 minutes of being yelled at by a customer and I mean she was screaming down the phone, I started arguing back and telling her I’m not here to be blamed for bad service, I’m here to rectify that, well, in not so many words but still another manager wouldn’t have gotten rid of me for one thing I did wrong.
A1 Comms – The manager Gerald, obviously new to the sort of position basically didn’t have a clue what he was doing, he had no clue how to manage anything, I was on a lead generation team with one other guy. When the company realised they had messed up and didn’t actually need the two of us, they kept the other guy on because he worked for Vodafone and put him on the sales team, despite the fact he had never sold anything in his life yet I was the one with cold calling experience, one of the top sellers for E.ON Gas and Electric in the United Kingdom. Whatever.
Unicom – I was there for a day, no training, no introduction, no product knowledge, just straight on the phones trying to sell cheaper call rates to businesses. The office was above a run down night club and was an absolute joke in regards to parking (I had to pay £16 in parking because I couldn’t find anywhere free or cheap to park for the day.)
Voice – I was in a dark place, I was desperate as my overdraft was reaching it’s limit. I had only remembered the good about this company and none of the bad, I was invited for an interview and the new manager knew I was one of the top sellers for E.ON and she wanted me back on the terms that I get the required minimum sales a day. I went back, all of my friends had gone, half the E.ON sales team quit in the space of six months and I realised why, it was because that manager was a nasty nasty bitch. How do you motivate someone to sell? Threaten to send them unpaid was her philosophy apparently coupled with the fact that the good data sets were now gone and we were left with horrible data where half the people you spoke to were already E.ON customers. The manager tried to have a go at me and insult me, I told her to shove the job up her greasy fat ass and walked out.
Ventura – This was a 2 week temp job that ended up lasting for five weeks, pretty much straight data entry, it was good apart from the fact it was so far away. When I realised they didn’t actually check your work, I spent half the time on the internet and just made up a random number, the manager was just a little bit old than I was and spent her day talking about all the men she’s having sex with, something I wasn’t particularly interested in. Glad it was temporary. I was meant to be moved to the O2 Customer Service department in September but managed to secure a job with the place I’m at now.
So that brings me to now, the manager, she’s a laugh, she’s from London so she isn’t sensitive, I have been pulled up on some of my terminology a few times, such as calling women birds, bints, tarts and trouts but I don’t mean it in a nasty way. Some of the women have a stick up their arse though so they don’t appreciate it, fair enough, I’ll tone it down. It’s in Sheffield but they have gotten me cheap parking, £25 a month, which in Sheffield, is an absolute dream. The manager leaves me alone for the most part unless she has something that needs doing or unless I need help so it’s all good.
I told my manager I was worried about my six week review, due to the fact a lot of my jobs haven’t lasted more than two months this year, I then said “Actually it’s my 12 week review I’m really dreading” as that’s the end of my probation. She said,
“Don’t you mean your P45 meeting?” (For people not in England, a P45 is a letter you get when you quit/get fired from a job then you give it to your next job for tax purposes)
She said it in a jokingly way though so I knew I was going to be alright. She then said, “Don’t you worry, you’re not going anywhere pal.” which really put me at ease, my manager, my supervisor and others tell me I’m doing really well considering I basically had to figure out the job I was doing myself. So I went in for this review and it was just me and my manager, she pulls out the review sheets.
There are things I need to improve on no doubt, such as accuracy of call logging and keeping my bad language at bay, which I agreed with completely. She already said I was improving drastically on these points.
She also said that sometimes when I answer a call I sound like a Radio DJ or a Gameshow Host, I’m not even lying, but that’s because I get so bored that when a phone call comes through, I answer like… “Goooood AfterNOON! You’re through to TRIBAL SUPPORT! Pierre speaking!” She said to stop doing it as it could make it sound like I was being sarcastic down the phone hahahaa.
She then said she watches in amazement when I type, because I’m extremely fast and accurate at typing, self taught too 😀 she was impressed with the amount of calls I’ve logged, how quickly I pick things up, which is a given because I do pick things up quite fast. Probably due to the 130 IQ hah.
I cope really well when working under pressure, I never seem pressured and apparently the top guy on our team Craig. He’s like the brains of the team is jealous because he can’t handle pressure all that well and my skills are quickly approaching his. In some areas I’m already better that he is and he has two years on me!
I never moan about being given extra work to do, I never moan about anything job related. As far as logging the calls go, I’m the first new starter they’ve had where I’ve started logging them correctly after just a couple of days, but it’s not all that hard to be honest. In her words, “I’m the best new starter they’ve ever had.” and I am already an asset to the team and she said I’ll be here for as long as I want to be.
So aside from the small amount of areas I need to improve on, I’m pretty awesome. I haven’t been trained up on all the projects yet, there are busier projects still to come but they said I won’t have any problem with it. The thing is about the job, I never seem pressured or moan about being given extra work because I’ve worked in far worse environments than this, most of the other staff probably haven’t. Dixons where you were taking call after call, taking around 200 calls a day or at Voice where I was making 200 calls a day, to somewhere where you’re lucky if you take 30 calls a day. I beg for extra work because it stops me from going on WordPress for a few minutes.
Craig’s going to be really happy next week, he’s been off ill all week so I’ve taken over his duties as well as my own and still managed it very easily, so if he was jealous before, imagine how he’ll feel when I tell him there’s not really any point in him being here. Mwahahaha!
Fair to say that these areas will be worked on by the time my 12 week review comes around, considering the problems they had was from the early days of me being there. It finally looks like I have a job I not only like and don’t dread going to, but a job that isn’t going to get rid of me any time soon!