The thing that’s pissing me off royally at the moment is something we Brit’s call, Payment Protection Insurance. It’s an add on insurance people take out when they take out a loan from the bank and in most cases these insurance things have turned out to be mis-sold. In April 2011 the courts ruled in favour of the customer/consumer.
Now what we have had since then is a bunch of idiotic, stupid, annoying cold callers from far, far too many companies. Television adverts are enough, paper adverts are enough. Now you get called and you have an automated message telling you how you may have been mis-sold PPI insurance, press 5 to talk to an operator or press 9 to have your number removed.
You press 9 and the line goes dead, not really knowing if it’s worked or not because if you press nothing, it goes dead anyway. I used to get them all the time when I worked at my last dreadful job, I used to just press 5 to go through to an operator and try and book a taxi. You know, waste their time like they’ve wasted mine.
Then I got told off for doing that. Not only that but I’ve been having calls at obscene times during the morning and night to my mobile. I don’t give out my mobile number to anyone but friends, I don’t register it to online competitions or anything of the like. So how these fuckers got my phone number is beyond me.
I used to just ignore the calls but I know how cold calling works, if you don’t answer and tell them you’re not interested you will keep getting called over and over as they keep your number in the system.
I answered the phone once and this guy told me how I was able to claim for mis-sold PPI based on a loan I’d taken over the last ten years.
Quite an opening pitch, except I’d never taken out a loan ever in my life.
Me: Oh yeah? That’s funny because I’ve never taken out a loan.
Cold Caller: You what? You’ve not had a loan out? It’s like over the last ten years on a loan of up to a grand?
Me: Mate, I’ve never had a loan.
Cold Caller: Are you sure?
Me: Are you fucking dense? I’d know if I’d have taken out a loan, I don’t need to take out a loan and I never had. I make enough money to ensure that I don’t need to take out a loan.
Cold Caller: Oh right, must have our information wrong…
Me: Fuck off, I’ve done cold calling before, I’m surprised if you even know my name. Do me a favour, one call centre agent to another and take my number off the database.
Cold Caller: Alright mate no worries.
And that was that, the man seemed to have kept to his word and I haven’t received a call since. I’m wise to all types of cold calling.
We keep getting these automated messages on our phone at work as well, on the reception number. Yesterday I got two one after another, the first one I pressed five rather than hanging up like everyone else does. I went through to someone and told him to remove this number as it’s a business it keeps calling. He apologized and said he would then hung up.
Straight after that, another one, I did the same thing. A woman answered…
Woman: Have you ever claimed PPI before?
Me: Listen love, this is a business, can you remove our number?
Woman: Can’t do that I’m afraid, if you wanted your number removing you should have fucking pressed nine.
Yes, that is exactly what she said verbatim. She fucking swore at me and slammed the phone down, the cheeky dirty slag! It’s not like I could ring the number back either as 1471 doesn’t work on business phones. I sat there seething with anger and punched my monitor. I hope she contracts AIDs and dies alone the horrible little tart.
So today, I told my work colleague that if we get any more of those calls, put them through to me and I will destroy them. Sure enough one came through, I pressed five and just started yelling at the girl at the other end of the phone until she hung up. Anyone that works for any of these companies deserves everything they get.
If people have been mis-sold PPI then it’s up to the people to give them a call, not being overrun by call centres bothering the general public and businesses constantly about something most people haven’t even indulged in. And I certainly don’t appreciate people questioning me on whether I’ve taken a loan out or not.