Just an update on what’s going on. You know things are bad when work cuts into your blogging time! Basically all things are go and it appears that I may have even less online time in the coming weeks.
The sales managers last day is tomorrow and while I’ll miss him because he genuinely makes me laugh and he bigs me up to higher management all the time, telling them I’m the future of the sales department (even though I’m taking a detour first it seems). But at the same time you could tell that he didn’t really care about his job and he was mainly there to get paid.
I’m interested to see what happens when he’s replaced with the current Customer Service manager because it seems like he actually cares. The thing is it now impacts me considerably because we were discussing the current rota and we simply don’t have enough staff to cover at all times.
Me and the CS manager had a bit of a discussion today and he basically said he’s glad I’m there to have his back, he said he was proud of me and what I can do despite the fact that I’ve been thrown in the deep end since day one. He said to me he didn’t know what to do about the rota, basically there’s Michelle that only does two days a week and one at the weekend seeing as though she’s part time, then there’s me and Evelina that do 12:30-9pm and the receptionists that don’t do anything to do with sales, so the CS manager is the only one answering calls for the first four hours of the day. When he goes to his sales management role he doesn’t want to be answering the phones as he has all the other shit that needs doing that comes with that role.
So I said to him if he wants, until we get someone new in I can come in early and do 13 hour shifts. He said, “It’s gonna be a fucking long day for you though mate.” to which I replied, “If it needs to be done, I’ll do it so long as I get paid for it.”
Then he said I’m a good man and I’m going no where, no matter what he’ll fight tooth and nail for me. Which is probably the first compliment he has given to anyone since I started. I think he’s worried about his new role really and knowing that I’m there to take the load off as it were has taken the weight of the world off of his shoulders.
So starting Wednesday not only will I be the Assistant Sales Manager but I’ll be the Customer Service Manager as well, doing 13 hours a day. At least until we hire someone else. Not a bad place to be after just one month I guess.
I put my customer service skills to the test today as I had some customer yelling at me because a store refused to give him a refund, saying the manager of the store had a disgusting attitude. I said to him we don’t have jurisdiction over stores and I’ll have to get an area manager to get him touch to him. Then he tried telling me I had an attitude so I said to him, “Is that what you think? When you don’t get your way you think everyone else has a bad attitude when it’s you that’s yelling at me over a pair of cheap boots? I told you what I’m going to do so the quicker you let me get to it the quicker you’ll be a satisfied customer.”
Then he said, “At the moment I’m your most important customer because I’m the sort of bloke that’ll sit in a pub and tell everyone not to shop at your stores.”
So I said (in a calm tone ;)), “And I’m the type of person that sues people for slandering the company I work for.”
That shut the fucker up.
I love it as well those people who think they know law and try to scare me with it. I’m an experienced Union Representative and well versed in everything, so you telling me “The moment I handed you my money, we entered into a contract for you to supply me the goods I ordered.”
That and when people tell me they’re going to trading standards because I won’t exchange an item they bought in a store (out of my jurisdiction) and they no longer have the receipt. Go and shoot yourself you dumb pricks.
Ah, customer service management will be fun.