Overtime

When Michelle text me asking me how work was - This was my response

Just an update on what’s going on. You know things are bad when work cuts into your blogging time! Basically all things are go and it appears that I may have even less online time in the coming weeks.

The sales managers last day is tomorrow and while I’ll miss him because he genuinely makes me laugh and he bigs me up to higher management all the time, telling them I’m the future of the sales department (even though I’m taking a detour first it seems). But at the same time you could tell that he didn’t really care about his job and he was mainly there to get paid.

I’m interested to see what happens when he’s replaced with the current Customer Service manager because it seems like he actually cares. The thing is it now impacts me considerably because we were discussing the current rota and we simply don’t have enough staff to cover at all times.

Me and the CS manager had a bit of a discussion today and he basically said he’s glad I’m there to have his back, he said he was proud of me and what I can do despite the fact that I’ve been thrown in the deep end since day one. He said to me he didn’t know what to do about the rota, basically there’s Michelle that only does two days a week and one at the weekend seeing as though she’s part time, then there’s me and Evelina that do 12:30-9pm and the receptionists that don’t do anything to do with sales, so the CS manager is the only one answering calls for the first four hours of the day. When he goes to his sales management role he doesn’t want to be answering the phones as he has all the other shit that needs doing that comes with that role.

So I said to him if he wants, until we get someone new in I can come in early and do 13 hour shifts. He said, “It’s gonna be a fucking long day for you though mate.” to which I replied, “If it needs to be done, I’ll do it so long as I get paid for it.”

Then he said I’m a good man and I’m going no where, no matter what he’ll fight tooth and nail for me. Which is probably the first compliment he has given to anyone since I started. I think he’s worried about his new role really and knowing that I’m there to take the load off as it were has taken the weight of the world off of his shoulders.

So starting Wednesday not only will I be the Assistant Sales Manager but I’ll be the Customer Service Manager as well, doing 13 hours a day. At least until we hire someone else. Not a bad place to be after just one month I guess.

I put my customer service skills to the test today as I had some customer yelling at me because a store refused to give him a refund, saying the manager of the store had a disgusting attitude. I said to him we don’t have jurisdiction over stores and I’ll have to get an area manager to get him touch to him. Then he tried telling me I had an attitude so I said to him, “Is that what you think? When you don’t get your way you think everyone else has a bad attitude when it’s you that’s yelling at me over a pair of cheap boots? I told you what I’m going to do so the quicker you let me get to it the quicker you’ll be a satisfied customer.”

Then he said, “At the moment I’m your most important customer because I’m the sort of bloke that’ll sit in a pub and tell everyone not to shop at your stores.”

So I said (in a calm tone ;)), “And I’m the type of person that sues people for slandering the company I work for.”

That shut the fucker up.

I love it as well those people who think they know law and try to scare me with it. I’m an experienced Union Representative and well versed in everything, so you telling me “The moment I handed you my money, we entered into a contract for you to supply me the goods I ordered.”

That and when people tell me they’re going to trading standards because I won’t exchange an item they bought in a store (out of my jurisdiction) and they no longer have the receipt. Go and shoot yourself you dumb pricks.

Ah, customer service management will be fun.

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Author: 'Ard Pete

Hey everyone, my names Pete, friends call me 'Ard Pete because... well, I'm well 'Ard. Currently in Chesterfield, England, currently working as an I.T. Technical Lead for BT Business and Public Sector; it sounds more glamourous than it is but I'm a dab hand with Microsoft products. I enjoy television, mainly any Star Trek, all of Stargate, Lost, anything Joss Whedon has produced, 24 and House. Favourite music includes; Mumford and Sons, Jason Mraz, Eminem, Chris Cornell, Ludovico Einaudi, Goo Goo Dolls, Muse, 30 Seconds To Mars basically a wide variety of anything that's real, I hate dance, trance and anything like that, I don't consider that to be music. Not much of a sports guy, I like Professional Wrestling, Mixed Martial Arts, Boxing, I can watch Football but only when I'm forced to watch it. Favourite author is Terry Pratchett, favourite film is Armageddon, favourite comedian is Lee Evans, favourite idiot is Karl Pilkington, favourite game is GTAIII, if there's anything else you wish to know, don't hesitate to ask. I'll more than likely not be busy.

24 thoughts on “Overtime”

  1. Is there any way you can ask for time and a half on your pay, during those 13 hour shifts? I think maybe they should compensate you for those long hours?
    Just don’t burn out, Pete. Sounds like you’re taking on a lot.
    I see you’ve put both your calm skills and your assertive skills to use. haha! That guy didn’t know who he was talking to!

    1. Don’t worry I’ll be asking that question! I’m already burnt out seeing as I’ve only had one day off in the past week but never mind. Only three more days to go and it’ll be the weekend for me lol.

      Too right he didn’t know who he was talking to, one of those types that like to sound big over the phone until I put them in their place.

  2. You’re obviously an asset to the company. It is quite a nice place to be after just 1 month. 🙂

      1. I’m really proud of you. I did not get that position I mention a few weeks ago. It was a bit out of my experience level, but I had to try. I interview w/ a casino Thursday – sounds fun and potential for good money. 🙂 Wish me luck. You seem to have an abundance of it at the present. 😀

        1. Aww thanks!! Sucks you didn’t get yours. No harm in trying, their loss anyway 🙂 good luck in your next interview! I hear working in casinos is good fun, watching everyone blow their last bit of money!

      2. Wasn’t meant to be, I figure. 🙂
        My boyfriend said it would be better for me at the casino than someplace retail since I can’t bring anything home with me, i.e. shop where I work. I’m not a gambler so I would be safe. 🙂 He’s right.

  3. Haha your calmness came in handy! Can’t believe how much you work though. I complain after working 2 days a week! Pshh. At least you get more money, right?

  4. I can’t sleep 13 hours let alone work it. I hope you don’t have a long commute. This sounds like a nightmare.

    At least you seem to be liking the job.

    1. I only live five minutes by car away from work so it’s alright. Not so much that I like it but that it’s not as bad as what I’ve been doing previously. Plus the people you work with make a BIG difference.

  5. It is amazing that you don’t lose your cool!

    After working at an insurance company for for a few months, I decided that I am never going to be mean to customer service representatives. Those people work long hours and have to go through so much rubbish and the least we could do is be nice to them!

    Oh and it is so important to keep your receipts! I don’t know why people don’t get it!

    1. I was so pissed off today, not at customers but at the company. A shit load of tents that were meant to be sent out beginning of the month, hadn’t been because of a delay from the supplier. Then they were due to come in Monday so I told everyone they’d have their tents by today, then today comes and it turns out they havent been sent due to an error on the system. So customers are thinking I’m lying to them when in fact I’m just relaying the information I’m being told.

      I made it my personal mission to get them all sent out by tomorrow and luckily I managed to achieve it. I don’t recommend working 13 hours on 4 hours of sleep! My brain melted today. I used to have an IQ of 130, I think today halfed it.

      1. whoa! 4 hours? and you could get through the day with that much sleep? that is something!

        Get more rest!

        Ah! a lot of angry customers then?

        1. Barely, it’s because I usually do 12.30 til 9pm so I’m used to going to bed late so when I have to start at 8 all of a sudden I have no chance, with us basically losing a staff member there isn’t enough staff to cover all the time until we get someone new in so I’ve had to bite the bullet and do more hours. I’m off tomorrow though then another 13 hours on Friday.

          Joy.

          I have charisma so when customers call me all angry n shit, I make them feel sorry for me by the time we end the phone call and they leave not angry 😀

          “I WANT MY TENT NOW!”
          “I know you do mate, and I’m trying. But I keep getting told misinformation, then I tell you that misinformation, then no one does as they’re supposed to do and then you think I’m lying to you, but I’m not!”
          “Ahhh no worries mate, send it out whenever!”

    1. I wish I had a badge haha, today on my second 13 hour shift I didn’t even have the energy to get stressed. My manager asked me what was up and I just said I’m broken lol

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