I wasn’t even planning on writing today. After the day I had at work I considered just shutting up shop and going straight to bed. Leaving everything behind until tomorrow, but after reading the blogs I subscribe to I had the itch so I may aswell tell you all about the shitty day I’ve had today.
It all started at the beginning of yet another 12 and a half hour shift. I started at 8:30am and at 8:31am I had a customer yelling at me that she hadn’t received her order because some other dumbass in the office didn’t do their job correctly so I had to lie and tell her the supplier had delayed their shipment, it went like this:
Customer: I want to speak to your superior.
Me: I beg your pardon?
Customer: Put me on to your superior now.
Me: I’m the Sales Manager, I have no superior. (I lied about that too obviously)
Customer: Right okay, well I would like to know when I’d have been notified when I’d have been receiving my order.
Me: Well obviously you wouldn’t have been because whoever took your original order in the first place wasn’t to know that there was a delay from the suppliers and we only found out about this late last week. Which as I said, I can only sincerely apologize for.
Customer: Well can you get one of the directors to call me.
Me: Directors don’t talk to customers? That’s why they employ people like me? What would you like the director to tell you? “Yes we were going to let you know tomorrow on the day your item was to arrive that you weren’t going to receive it?”
I told the customer I’d cancel her order and refund her. I offered her a £10 voucher for her troubles, she told me she’s not sure if she wants to shop with us again, to which I replied, “Okie dokie, I shan’t bother then. Your payment will be refunded within 48 hours.” and hung up on her.
I could have probably spoken to her with a little less attitude in my voice but from the moment we engaged in conversation she shouted at me throughout, it’s not my fault that someone else didn’t do their job, the last thing I need to be doing is hearing about it when I’ve only been out of bed 20 minutes. Anyway, that put me in a bad mood for the rest of the day.
The rest of the day was spent chasing orders, something which I shouldn’t even be doing. Not only that but me and a few others from my office had to go into the warehouse and sort everything out on Saturday, making sure items were allocated to orders and items that weren’t were sent to our local store so that they could be sold. It’s an absolute joke, why do we have warehouse staff if they can’t do their shit properly?!
Then to cap the day off I find out that our owner has sold the company just 8 months after purchasing it. He came up and told us, said he saved us from the brink of bankruptcy last year.
Owner: Well, I’ve sold the company.
Me: Which company?
Owner: This company.
Me: Fuck off.
Owner: No, I have.
Me: Give me a pay rise before you go?
That’s literally how that went, he told us how because he lived basically down south, he didn’t have the time to make this company strive to go forward so he sold it to one of his friends that he’s worked with before who founded a sports chain which was 400 shops worldwide to take us forward.
Scottish apparently, I’ll be looking forward to that.
I’m sure it will help us being that they’re local and can personally make sure we strive to rebuild what we once were.
Then I had a go at my manager and told him that I was fed up of taking all the shit I do, I said if I wanted to do customer complaints I could have gotten a job 22k a year doing it. I hate customer service, I always have hated customer service which is why I applied for an inbound sales role. Today was the first day I thought about quitting.
I don’t want to quit, I was just thinking out loud. But the long shifts and the lack of staff means I literally have to deal with EVERYTHING and it’s starting to wear me down considerably.
“Next week we’ll have more staff in.”
Yeah, it was next week last week. And here I am, working 55 hours a week still.