Working in customer service you hear that alot, especially in the retail trade. When I worked for Dixons doing customer service for Currys and PC World I would that all that time, at least three times a day.
Usually it’s probably because the company had screwed the customer over and they had every right to complain because Dixons is a piss poor company both to work for and to buy from.
For those who don’t know Trading Standards are departments in local authorities like county councils and whatnot that investigate problems people are having from companies, like say, if someone is in their rights to have a refund and provides a receipt and we then say no, the customer can call Trading Standards and they can either advise us to do the right thing or enforce legal action.
I have no problem with Trading Standards, I think they’re a good thing and they’re there to help people but what I hate about Trading Standards is that any idiot can use them as a threat to try and get their own way.
“Do this for me or I’ll go to Trading Standards” and that sort of bollocks. Like today for example, recently the works been piling up and up due to us having problems with one of our main suppliers and because the owners don’t think to change the way we’re operating (by selling stock that we actually have rather than stock we can get) it’s forcing more pressure on us. Over worked and under staffed.
So the last thing I have time for is answering e-mails from some stupid bitch that bought a pair of Wellington boots at Christmas, split them and is now wanting to know where to return them to. As the store she bought them from is now closed she e-mailed in asking where to take them back, she also stated in the e-mail that she no longer has the receipt.
Unfortunately if you don’t have the receipt then you’re fucking screwed and you may aswell have not bothered e-mailing us in the first place. If I’ve broken something I’ve recently bought but no longer have the receipt then I wouldn’t even dream of going back to the company I bought it from because I know how companies work.
I said to her that our refund policy states that refunds can only be given 14 days after original purchase and exchanges for up to a year, but without providing proof of purchase there would be no chance of her even exchanging the boots. She then e-mailed back saying how I hadn’t answered her question and then stating all this pointless Sales of Goods Act 1979 that obviously didn’t apply to what we were talking about and if I didn’t tell her within 7 working days where she can return the boots to she’ll be reporting ME to Trading Standards.
I have other shit to do, dealing with customers that actually did bother to keep their receipts, so I told her that I didn’t tell her where she could return them to because she can’t return them if she doesn’t have the receipt. I said it doesn’t matter what the Sales of Goods Act of 1979 says or what our returns policy is, if proof of purchase is not presented then nothing will be done and Trading Standards will agree with me on that.
I also (which I shouldn’t have done really…) told her how I didn’t appreciate her attitude when she was the one clearly at fault and that she should get her facts straight before threatening companies with Trading Standards because if she continues then I shall be reporting her to the police for harassment. HOW U LYK DEM APPELS BIZZETCH!?
Safe to say it was a real bad day today and I was actually one moment away to just telling her to fuck off. But I managed to restrain myself at the knowledge that she’ll be getting even more worked up over the e-mail I did send her back.
Enjoy your split Wellington’s you fat legged bitch.