With everything that’s been going on recently, I have a bit of a surprise today when a job agency who I’ve never dealt with before, based in Chesterfield found my details and gave me a call about a couple of positions that may be of interest.
I said to the lady that I would only be interested in permanent, full time positions and only if they were of equal or more pay to what I’m getting now. The CV they had was about two years old as they still had me working at Ibis Hotel, which I left in 2010; the first job she offered me was a touch typing position for about £500 a year more than what I’m getting now. A job I know I definitely can do, she asked me if I could type around 70 words a minute, the last typing test I did I’m around 85 words a minute so I said that’s not a problem.
Plus if that’s all I’m doing, typing, how sweet is that going to be? Not having to deal with angry customers on a daily basis. I sent her an updated CV with my recent jobs on there and she e-mailed me back asking me to give her a call as she also has another job I may be interested in. Not sure what that is yet but I sure hope it’s not customer service.
I think I was absolutely mental to get involved with customer service, face to face in a hotel or a shop is fine. You sell someone something and tell them to fuck off. (Not literally) But in call centres or offices you get the same people calling over and over and you know it’s not their fault, I don’t blame these people for being angry because if I ordered something only to be told a month later that I can’t have it and will either have to have a refund or something else, I’d be pissed to.
Having to micro-manage every single order is just not viable, but no one at the top seems to care.
Today made me realize that whether or not they keep me on, I may not be working there the following Monday anyway. My manager said to the director that our receptionist wanted a week off next month and wanted to know what we would be doing about a replacement, he said, “No one, you’ll just have to work harder.”
What kind of attitude is that? He fucking knows how stretched we are and that we can’t afford to lose yet another person if only for a week and his response is, “Work harder.” Fuck off you prick. I then piped up and said, “Well I’m not answering the fucking reception phone, you need me more than I need you mate.” and walked out with my manager. Anyone else in any other department can have time off but we’re not expected to have time off during the summer, that’s utter bollocks.
I said I have Leeds Festival to go to and my manager shook his head, I said I’m going whether it’s by holiday or having the week off on “sick”. I’ve already paid £200 for the weekend ticket and if you think I’m giving that up to spend it at work taking shit off of customers while my friends are there listening to awesome bands he can think again.
The job wouldn’t be so bad if we had more staff or if things were more organized but they don’t seem to care about improving either and it will get to a point where I’ll just say to them, “Stick your job up your arse”, give a load of customers free stuff, report them for multiple incidents of breaking Data Protection and walk out. It’s been decided that we don’t even shred confidential information (customers details) anymore, just “throw them in the bin.” and the owners wonder why they’ve have five failed business’ in a row.
My fist could go through a wall right now.
Now I know I’m needed more than I need them, I’m going to take the last couple of days easy and just fuck around, that’s what everyone else seems to do.